Customer Service

The Anaheim Police Department takes pride in offering World Class Customer Service. We would appreciate if you could take a moment to give us your feedback, in order to help us identify ways to improve our service level and attain our goal of providing excellent customer service to our residents and visitors. Thank you in advance for your time and feedback.
Message from the Chief of Police
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The Anaheim Police Department is committed to providing professional, quality service to our community. Our highly trained and dedicated employees strive to meet the demands and expectations of a diverse society, often under challenging and complex circumstances. To assist us in consistently delivering on these commitments, we have a system in place to receive and respond to complaints from members of our community including residents, visitors and those who work in Anaheim. Once received, your complaint will be thoroughly and objectively investigated to gather all of the facts to determine what occurred. If we determine the actions or performance of our employee(s) were not consistent with our policies or fell short of our expectations in terms of performance, appropriate action will be taken with the objective to maintain and improve our service to our community.
How do I file a compliment?

If you want to share your experience and provide us your feedback to help us recognize our department personnel for delivering exceptional service, please click here for the online form in English or Spanish.
How do I file a complaint?

If you wish to file a formal complaint, please complete a Personnel Complaint Form. You may obtain this form at any of these locations:

  • Any police department station
  • The City Clerk's Office
  • Any Anaheim Public Library
  • The Community Services Office
  • Download the form online
All forms should be submitted to:

Anaheim Police Department
425 S. Harbor Boulevard
Anaheim, CA 92805

Or you can complete the form online, click here for the online form in English or Spanish. 
What will happen to the officer / employee?

It will depend on the situation and what the officer's or employee's actions were. If the employee's actions were criminal, he/she will be dealt with in the same manner as any other citizen. If the officer's actions were improper but not criminal, he/she may be disciplined.
Will I be told of the results of the investigation?

Yes. You will receive a letter from the Office of the Chief of Police advising you of the disposition of your complaint.