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  8. Advanced Meter Frequently Asked Questions

Advanced Meter Frequently Asked Questions

FAQs

  1. Will there be a charge for receiving a new meter?
  2. Will my utility bill increase after I receive a advanced meter?
  3. Will my bill look different after I receive a advanced meter?
  4. Is the information that’s recorded and transmitted by my advanced meter private and secure?
  5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
  6. Will both electric and water meters be replaced at the same time?
  7. Will my power and water be turned off when you replace my meters?
  8. Will Anaheim Public Utilities’ staff be installing my new meter?
  9. Do I need to be home to have my meter replaced?
  10. How will I know the meter has been replaced?
  11. What if I am a Lifeline customer or operate medical equipment?
  12. What if Anaheim Public Utilities wasn’t able to change out my meter?
  13. What if I have any questions regarding advanced meter installation?
  14. Does Anaheim Public Utilities sell my information to a third party vendor?
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Contact Us

  1. Anaheim Public Utilities


    Email the Department

    Customer Service


    Phone: 714-765-3300

    Deaf & Hearing Impaired Only
    TDD: 714-765-5125

    Electric & Water Service Problems (24 Hours)
    Phone: 714-765-3300
    Electric & Water Theft Hotline
    Phone: 714-765-5187

    Anaheim West Tower


    201 S Anaheim Boulevard
    Anaheim, CA 92805
    Map

    Office Hours


    (Closed Holidays)
    Monday - Friday
    8 a.m. - 5 p.m.
    Saturday
    8 a.m. - noon

    Call Center Hours


    Monday - Thursday
    7 a.m. - 7 p.m.
    Friday
    7 a.m. - 5:30 p.m.
    Saturday
    8 a.m. - noon

    Contact Us
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  1. Anaheim Public Utilities     •     201 South Anaheim Blvd     •     Anaheim, CA 92805     •     Phone: 714-765-3300     •     Dial 311     •     Emergency: Dial 911
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